Frequently Asked Questions and Troubleshooting

Q: I get a security warning when trying to log into Moodle, what do I do?

Answer: Using the ECU Moodle site is perfectly safe. Moodle uses features that some browsers automatically flag as malignant behaviour. To prevent being prompted by this security warning you can add courses.ecuad.ca to you safe list within your browser's settings.

Q: I get logged out of Moodle when I am uploading content or using My Media/Kaltura, what do I do?

Answer: This is predominately a problem for Chrome users. Try upgrading your Chrome browser or try using Firefox or Safari.

To fix the problem in Chrome follow these instructions:

    • In the address bar in Chrome, type in chrome://flags
    • Then search for samesite 
    • Change the following two settings from Default to Disabled:
      • SameSite by default cookies = Disabled
      • Cookies without SameSite must be secure = Disabled
    • Relaunch Chrome.
Last modified: Thursday, 5 November 2020, 10:15 AM